1. Do you have the products in stock? Yes, most of the items are in stock. The goods will be shipped to you within 2-3 business days after payment received. For the products out of stock, it will take around 5-7 working days to make shipment.
2. Do you supply other POS related items? Yes, TuoCang is your 1 stop solution for Point of Sale System(Touch POS Terminal, Touch Screen Monitor, Thermal Receipt Printer, Laser Barcode Scanner, Magnetic Card Reader, Customer Pole Display, Cash Drawer, other POS peripherals). We offer a professional service, and custom design your Touch Screen POS System according to your requirements and budget.
3. How do I know if you ship out my order? The tracking number(DHL, UPS, FedEx, TNT, EMS, etc.) or Air Waybill or Bill of Loading B/L by Sea will be sent to you as soon as your goods are shipped out, we also follow up the delivery and keep you informed. The helpful after service is provided - We support what we sell.
4. How much support do I get? When you become a Tuocangcustomer, you get unlimited phone, Remote support by trained staff for any type of assistance, consultation, or training. There is no any “per call” charge for support. We guarantee, We are responsible, and We stand behind our products.
5. What’s your production capacity of POS system each month? our POS production capacity is about 5000pcs per month.
6. How about your delivery time and payment term? We will deliver goods within 5-15 working days after receipt of your payment. QTY Transportation Delivery time Payment < 100pcs DHL 7 days 100% full payment by TT > 100pcs by sea 15 days 40% deposit + 60% balance against B/L copy
7. How about delivery time of sample order or trial order? we can deliver 2 pcs of POS sample within 5 working days after receipt of your payment. Once you confirm the POS model you need, we will draw a sample order on Alibaba and then you pay it through Alibaba platform.
8. Why pay on Alibaba? To Tcang it would increase our credit points if more customers pay through Alibaba platform. To customer
100% Product quality protection 100% On-time shipment protection 100% Payment protection Pls check the following link for more details http://tradeassurance.alibaba.com/bao/buyer_advertise.htm?tracelog=from_minisite_banner
9. What’s your warranty policy? - each POS machine will be tested strictly before delivery and our failure rate be limited to the range of 0.01%. - our POS terminals come with a full two-years warranty. - Within the 2 years, we will replace all accessories(e.g.hardrisk and PCB) for free if there is any quality question about our POS.
10. Do you have any technical support? we will try our best to offer 7x24 after sales service about our product. We are a professional POS hardware manufacturer and designer, so we will provide with any technical support about POS hardware.
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